Recently you received a letter or were informed by other means regarding the Santa Cruz Jr youth snorkeling mask you purchased as part of a youth snorkeling set between March 2011 through July 2012. It has come to our attention that the lens on the Santa Cruz Jr youth mask has a potential to shatter if not properly used, such as diving head first into the water while wearing the mask. If you wish to receive a replacement mask, please make sure that the youth mask you plan to return is the Santa Cruz Jr mask only as identified in the images and inspection video.
If you have determined that your Santa Cruz Jr mask is affected by the recall, please complete the following form. We will process your inquiry and send you a postage paid return envelope so that you may return your Santa Cruz Jr mask in exchange for a different, more robust model, free of charge. Please understand that we are offering to exchange your mask for a new mask, not provide a new snorkeling set. When you receive the return envelope, please return only the Santa Cruz Jr mask.
After you have sent the Santa Cruz Jr mask to U.S. Divers please be aware it may take up to 6 weeks to receive your new mask.
The U.S. Divers Team
Important Safety Note: Although the replacement mask you will receive is a 2-window mask and is more robust than the Santa Cruz Jr single lens mask, please be aware that you should never dive head first into any body of water while wearing a snorkeling or scuba diving mask. These types of masks have tempered glass lenses for maximum clarity and are not designed to withstand the excessive force from impact of a head first dive into the water.
|Please complete in the following form for our Santa Cruz Jr mask replacement program. Items marked with an asterisk are required.|
|First Name*||Last Name*|
|Best Phone number to reach you at:|
|Email Address: (Optional)|
|Enter the number of masks to be returned:*|
|Special Delivery Instructions: (optional)|
|CLICK Submit only once then wait for a confirmation message. Thank You.|